FAQ

                                                        FREQUENTLY ASKED QUESTIONS

What do management fees cover?

The management fees are our retainer fees. Our basic service includes: Collection of rent, Handling repairs on the property, miscellaneous administrative work in reference to tenants, Issuing of notices and delinquencies, rent Court filings, warrants, and eviction notifications. Walk through at move in and move outs.

Who keeps the Security Deposit?

Security Deposits are deposited in an escrow account with other security deposits only! The security deposit will only disbursed after a detailed walk through and there are no outstanding balances on the account.

Who handles the repairs?

We have several handymen and contractors that we are associated with, we work primarily with them that way we can offer discounted rates on repairs.

How do you handle maintenance requests?

Tenants may call or email their requests to us or contact us via our website on the "contact us" page. After we receive a repair request, the property manager may contact the tenant and ask them questions which will help us determine the exact nature of the problem before sending a service technician. We also make sure it is not something the tenant can’t fix themselves (example: reset the button on the disposal or tripped breakers) before your money is spent on a service call. After determining there is a legitimate problem, we will send the appropriate service vendor to do the repair. We inform our tenants that we are able to handle most repair requests within 1 to 3 working days, which is pretty standard. Comfort items such as air conditioning, no hot water or heat will receive highest priority and are usually attended to the same or next business day. We do provide 24 hour emergency service, should a major problem arise. This will be communicated along with your monthly statement and, of course, we encourage you to contact the property manager anytime you have a question or wish to discuss something.

 Does my property have to be Lead Based Paint Compliant?

If your property was built before 1978 your property needs a Lead Based Paint Certificate or has to be inspected every time there is a tenant turnover to be compliant with Maryland Department of the Environment (MBE).

Do you handle lead inspections?

Yes, we can handle the lead inspections.

 If the property needs work, can I do it myself?

Yes, you can absolutely handle the repairs yourself, after all it is your property. In these cases we will forward the repairs calls to you so you can handle the situation.